1. Diagnostic & Repair AuthorizationI authorize Javier's Computer Repair to inspect, test, disassemble, diagnose, and repair the device listed on this intake as reasonably necessary to address the reported issue.
2. Backup Recommendation & Risk of Data LossI understand I am responsible for backing up my data before service. Repairs involving storage devices, operating systems, malware removal, software repair, hardware failure, or data recovery may result in data loss or corruption.
3. Privacy & Limited Data AccessTechnicians will make reasonable efforts to avoid accessing personal files unless access is necessary to diagnose or verify a repair. Personal information will not be intentionally copied or shared except as required to perform service or by law.
4. Passwords & AccountsProviding a password is optional. If I provide passwords, PINs, or account access for service, I authorize their use only for the purpose of servicing the device. I understand I should change those credentials after service is completed.
5. Existing Condition & Hidden DefectsIf a device arrives non-functional, password-locked, damaged, or otherwise unable to be fully tested, Javier's Computer Repair cannot verify the condition of all components at intake. Additional issues may be discovered later, including pre-existing damage or failures unrelated to the original complaint.
6. Estimates, Parts, & Additional WorkAny estimate is based on the information available at intake. If additional parts, labor, or services are required, the customer will be contacted when approval is needed according to the authorization preferences on the intake.
7. Specialized / Third-Party RepairIf specialized repair, board-level repair, or off-site service is needed, the device may be transferred to an authorized third-party repair resource. The customer will be notified when practical before this occurs.
8. Pickup, Storage, & Unclaimed EquipmentCompleted devices should be picked up promptly. Unclaimed devices may be subject to storage fees and, after reasonable notice and any applicable waiting period required by law, may be disposed of or otherwise handled as permitted by law to recover unpaid balances.
9. Limited Service WarrantyUnless otherwise stated in writing, labor performed by Javier's Computer Repair is covered for the stated warranty period on the final invoice. Warranty coverage does not apply to unrelated failures, accidental damage, software misuse, liquid damage, power surges, or customer-supplied parts unless agreed in writing.
